Senior IT manager - вакансия 990768146

EPAM Systems, Inc.

Дата обновления: 19.04.2021

Город: Москва

Категория: IT / Компьютеры / Интернет

Тип занятости: Не имеет значения



Текст вакансии:


Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you will be joining a dedicated, diverse community that will help you discover your fullest potential. Description We are trying to elevate the quality of the IT support services in the CIS region with a focus on user experience and customer satisfaction. The new Head of End User Support management in Belarus will lead this transformation. It will be up to this new Senior IT Manager to organize managers, leads, and staff efficiently to meet the organizational objectives. Responsibilities
Lead an organization of 55+ employees to provide IT support to EPAM users across Belarus. Build and maintain partnerships with key stakeholders and cross-functional teams Develop and grow new and existing team members Drive actions to achieve and exceed service KPIs Proactively identify issues and provide general guidance to resolve service delivery challenges Monitor regional support trends and pursue continuous improvement in service delivery Provide governance for projects and initiatives Manage P&L performance for country IT cost center
Requirements
Strong sense of ownership and decision-making ability Excellent communication skills Proven ability to develop, coach, and motivate others Experience managing multi-level, geographically distributed teams Experience and functional knowledge of IT Service Management and related best practices. ITIL certification desired. Experience with budget management and financial planning and forecasting General project management skills English level B2 or higher Ability to travel to Minsk, Belarus
We offer
Experience exchange with colleagues all around the world Competitive compensation depending on experience and skills Opportunities for self-realization Unlimited access to LinkedIn learning solutions Free English classes Friendly team and enjoyable working environment Engineering, corporate and social events Social package: professional & soft skills training, medical & family care programs, sports Flexible working schedule


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