Outside Service Providers Supervisor - вакансия 990431608

Вакансия неактуальна и сохранена только в информационных целях.

Дата обновления: 21.03.2021

Город: Москва

Категория: Транспорт / Автосервис

Тип занятости: Не имеет значения

Текст вакансии:

The Outside Service Providers Support Group (OSPSG) Supervisor is responsible for performing training of the OSPs, addressing service escalations, and resolving concerns within the country. He/She coordinates operational business requirements including service failure recovery management, and production goals. This position supervises the daily activities of the operations including meeting service commitments, training and communication, as well as process improvement. Monitors Existing Outside Service Providers (OSP)
Maintains customer relationships to improve service and identify growth opportunities. Coordinates with departments to setup OSP’s to monitor services on a daily basis. Audits OSP processes to ensure compliance and identify possible optimization. Implements safety procedures and policies with OSP’s to provide a safe, proficient work environment.
Implements New OSPs
Initiates and performs training for OSP representatives to ensure UPS policies and procedures are communicated to the OSP. Works with the region functions to develop new OSP contracts, reporting templates, tools and service agreements. Coordinates day to day business, reports, BSC, Volume growth, Vehicle appearance, and Sub Contractor Administration Database (SCAD) to implement new OSP in UPS environment to support UPS strategies. Creates strong contact with relevant OSPs to identify potential strategic OSPs. Negotiates with OSPs to represent the UPS position to get best service for best rates. Sets up Business Plan for relevant OSP businesses to support the UPS Business Planning process. Trains the OSP in using DIAD and other UPS systems to ensure consistency to UPS and customer systems. Trains the OSPs on UPS services and shares UPS methodology and best practices (similar to topics taught in an OSP school) to lead the OSP to become an efficient strategic UPS partner who provides best service for best rates. Provides setup and maintenance of all systems (DCS/DIAD; GTS; LEAD; OCM; SEAS etc.) where OSP data are prepared and used to ensure that all UPS systems are up to date to be compliant regarding UPS procedures.
Delivers Operational Results
Reviews the operational Balance ScoreCard (BSC) to evaluate operational processes. Works with district Operations to improve performance results. Reviews weekly performance results to identify and develop improvement plans. Distributes performance results to district managers to assist teams in identifying performance improvements. Supplies operations with details of service failures from the Service Exception Analysis System (SEAS) to drive improvement activities. Provides data to the International Balanced Scorecard to update the service quality reports. Creates reports for various groups to provide and manage data as needed. Monitors the Sales Lead program to increase sales volume opportunities. Follows up with business development to determine sales lead status.
Develops Operational Performance
Maintains quality control documents to maintain standards. Creates standard operating procedures for the training group to promote consistency and improve performance. Works with others throughout the district to troubleshoot system, operational, and service inefficiencies and create new processes that result in improved performance. Assists in monthly business plan reviews with OSP’s to identify and address performance issues. Implements solution support of effective, practical plans to minimize cost/mile and maximize performance by meeting service commitments.
Successful work experience in similar positions in logistics Strong people management and interpersonal skills Fluent English Negotiation skills, analytical and structured University degree
Management Incentive Program (Company Profit Participation) Medical insurance

Контактное лицо: Фатеев Алексей

Контактные данные:

Вакансия неактуальна и сохранена только в информационных целях.